Casino Nanaimo - Dealer Supervisor and Relief Operations Manager
Download PDF(s)We are seeking an energetic and passionate Dealer Supervisor & Relief Operations Manager to support day-to-day operations across gaming and guest service departments. This role is ideal for a motivated individual with experience in table games supervision and a desire to grow into broader operational leadership.
Key Responsibilities
• Monitors Dealers in an assigned area; maintains game integrity; monitors game limits and cash/value transactions; may assign shift work assignments in an assigned area
• Makes changes to rotations as required
• Provides input for coaching and mentoring employees
• Participates in the implementation of strategic table games plans
• Requests fill/credit issuance as required
• Verifies cash/value transactions pertaining to floats, fills credits and tips
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Helps create an engaged work environment by recognizing excellent performance and by caring about and supporting our team members every day;
• Contributes to department and site strategic planning activities to increase revenue and reduce expenses, and ensures the department executes related initiatives;
• Participates in budget planning for designated departments and is responsible for oversight and management of related expenses;
• Provides leadership, direction and mentoring to the teams while providing continuous coaching for success to achieve high performance;
• Designated departments could include a combination of Guest Services, Food and Beverage, Slots, Table Games and/or Cage and Count.
• Responsible for key performances measures of operating areas- financial, team member engagement, turnover, etc.
• Monitors and analyzes team member productivity, work skills and behaviours;
• Plans and facilitates team meetings to review performance;
• Administers the Collective Agreement and conducts grievance discussions;
• Reporting irregularities and suspicious activities - financial or otherwise; reviewing and preparing incident reports;
• Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and Regulators;
• Liaises and communicates effectively with other business units as required;
• Ensures compliance of designated departments with policy and procedure, legislation, health and safety and other statutory regulations and programs;
• Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they become complaints;
• Performs other duties as assigned
Qualifications:
• Minimum 2 years+ of experience gaming supervision;
• Experience working in various departments within gaming;
• Post-Secondary education or suitable combination of education and experience.
• Proven leadership skills and the ability to train and develop team members.
• Ability to exceed internal and external guest expectations through timely, effective and service oriented communication.
• A willingness to learn, develop and achieve new skills for personal and professional development.
• Computer proficiency in MS Office
How to apply:
If you are passionate about being a Dealer Supervisor & Relief Operations Manager and want to be part of a dynamic team, we would love to hear from you! Please submit your resume and a brief cover letter to recruitment@casinonanaimo.ca by 11 June 2025.