Casino Victoria - Shift Manager (Cage)
Download PDF(s)Under the direction of the Manager, Cage, the Cage Shift Manager will be responsible for overseeing the Cage Operations on a shift basis at the site level. The Cage Shift Manager will ensure adherence to all policies and procedures, motivate and lead by example and assist in providing a learning environment while establishing and contributing to a safe and welcoming work environment for all employees. The Cage Shift Manager will provide input for performance objectives and evaluations and assist with the implementation all new Cage Operations initiatives.
Key Accountabilities:
- Providing leadership, direction and mentoring to the Cage Operations on a shift basis at the site level; providing input for team member performance objectives and evaluations
- Scheduling and supervising employees; verifying timesheets; assigning shift work assignments
- Assisting with the implementation of Cage Operation strategic plans
- Training Cage team members
- Reviewing Cage records for accuracy; preparing reports
- Monitoring and reporting all discrepancies and suspicious cash activities
- Witnessing and verifying Cage transactions when required
- Responding to and resolving Cage issues as escalated
- Liaising and communicating effectively with all appropriate operational departments
- Developing and cultivating strong working relationships with all stakeholders: guests, management and employees
- Ensuring compliance with licensing laws, health and safety and other statutory regulations
- Responsible for completion and monitoring of audits relating to LCT, PGF, SOF, RM, Cheques, supporting documentations and other forms as required
- Ensuring accuracy and efficiency of all documentations to confirm precise reporting in a timely manner
- Performing other duties as assigned or directed
Education and Qualification Requirements
- Minimum 3 years of recent experience in gaming supervision
- Minimum 2 year of recent experience in high volume cash handling
- Post-Secondary education in Business/Finance or a suitable combination of education and experience an asset
Certification:
- Ability to successfully obtain and maintain a Gaming Registration
- Serving It Right certification
Skills and Abilities:
- Excellent problem-solving and conflict resolution capabilities.
- Inquisitive, investigative mind, able to identify suspicious behaviors/transactions and make sound judgments based on this.
- A willingness to learn, develop, and achieve new skills for personal and professional development.
- Computer literacy in MS Office.
- Able to organize data with great accuracy.
- Knowledge of privacy legislation an asset.
- Self-motivator with the ability to inspire other team members to enhance the guest experience within the entertainment business.
- Ability to multi-task and prioritize.
- Ability to follow rules, regulations, policies, and procedures at all times.
- Must be able to work independently, without close direct supervision, and apply good judgment and discretion under pressure.
- Work Environment Considerations
- Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise;
- The role requires a flexible schedule that adapts to business needs, will have non-traditional work hours including evening or weekend shifts.
- Must have functional knowledge of AML and BCLC guidelines that have been established to comply with the regulatory requirements and policies and procedures
- Must have a have a solid understanding of internal AML/BCLC audit standards, procedures, and regulations to provide timely audit assurance and accurate reporting